Posted Oct 27, 2023 313 views
Are you a dedicated and customer-focused individual looking for an exciting opportunity to join our team? At Growth Rise Solutions, we are seeking a passionate Customer Service Representative (CSR) to be the front-line voice of our company.
Key Responsibilities:
- Customer Support: Provide top-notch assistance to our customers via phone, email, and chat. Address inquiries, resolve issues, and ensure customer satisfaction.
- Product Knowledge: Develop a deep understanding of our products and services to assist customers effectively.
- Problem-Solving: Identify and solve customer problems, demonstrating empathy and patience.
- Order Processing: Handle order placements, modifications, and tracking with precision.
- Feedback Handling: Gather and relay customer feedback to the appropriate teams for product and service improvement.
- Documentation: Maintain accurate records of customer interactions and transactions.
- Cross-Functional Collaboration: Collaborate with various teams to ensure seamless customer experiences.
Qualifications:
- Proven experience/understanding in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and other customer support tools.
- Ability to work in a fast-paced e-commerce environment.
Requirements:
Location: Must be able to commute daily to our Bahria Town Phase 7 office.
Education: Minimum of a bachelor's degree in any field.
You must be able to bring your own laptop to the office daily.
Skills
Job Details
GrowthRatio Solutions
Providing IT and Marketing solutions all around the globe for the last 5 years, GrowthRatio solutions forecasts the IT & Marketing trends to facilitate its clients with professional freelancing and Virtual Assistance services. We, as a dedicated team of experts and experienced personals having years of rigorous experience in the IT industry provide multitude of services to international and local businesses including Admin Support, Customer Service Support, Virtual Assistance, E-commerce Management, Business Management, Digital Marketing, Lead Generation, Amazon, eBay, and Aliexpress web services, Backend support, Data Mining, Web scraping, Excel VBA email handling, SEO, Skip Tracing, Inbound and Outbound Call Center services, Cold Calling, Appointment setting and much more...
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