Posted Apr 04, 2023 339 views
Job Summary:
Our company is seeking a skilled Email Support Executive (Technical) to join our team. The ideal candidate will possess excellent communication skills, exceptional problem-solving abilities, and a solid understanding of technology. As an Email Support Executive, you will be responsible for addressing customer queries via email and ensuring that all technical issues are resolved promptly and accurately.
Responsibilities:
- Responding to customer inquiries via email in a timely and professional manner
- Resolving technical issues related to our products or services
- Escalating complex issues to the appropriate department or personnel
- Assisting customers with account setup and login issues
- Troubleshooting technical problems and providing solutions to customers
- Coordinating with other team members to ensure customer satisfaction
- Maintaining accurate records of customer interactions and providing reports as needed
- Keeping up-to-date with new products and features to provide accurate support to customers
Requirements:
- Excellent written and verbal communication skills
- Strong technical aptitude and ability to quickly learn new technologies
- Prior experience in a customer service or technical support role
- Ability to work independently and collaboratively in a team environment
- Detail-oriented with exceptional problem-solving skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Proficiency in using email and web-based support systems
- Knowledge of programming languages such as HTML, CSS, and JavaScript is a plus
If you meet the above requirements and are passionate about technology and providing exceptional customer service, we encourage you to apply. We offer a competitive salary, a comprehensive benefits package, and opportunities for career advancement.
Job Details
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The Live Agents
The Live Agents is a dynamic and innovative BPO and development company that provides a comprehensive range of services to clients worldwide. The company offers specialized business process outsourcing services, web development, and app development solutions to help businesses streamline their operations and improve their online presence. The Live Agents leverages cutting-edge technology and a team of highly skilled professionals to deliver outstanding results to clients. The company's BPO services cover a broad spectrum of business functions, including customer service, technical support, sales, and back-office support. The Live Agents has a team of well-trained agents who provide excellent customer service and support to clients, ensuring that they achieve their business objectives. The Live Agents also offers web and app development services to help businesses build and enhance their online presence. The company's team of developers uses the latest technologies and development tools to create custom websites and applications tailored to meet clients' specific needs. The company's structured development process ensures that projects are completed on time and within budget, while its ongoing support and maintenance services ensure that clients' websites and applications remain up-to-date. One of the key strengths of The Live Agents is its commitment to providing personalized solutions to clients. The company understands that every business is unique, and it works closely with clients to understand their specific needs and challenges. This allows The Live Agents to deliver solutions that are tailored to each client's unique requirements, helping them achieve their goals and objectives. Overall, The Live Agents is a reliable and trustworthy partner for businesses looking to outsource their business processes or enhance their online presence. The company's commitment to excellence, coupled with its skilled workforce and cutting-edge technology, ensures that clients receive outstanding service and support.
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