Customer Service Representative

SZ Cotton Pvt Ltd.

Lahore , Pakistan

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Posted Aug 19, 2024 445 views Report Job

PKR. 50,000 - 100,000/Month

Job Timings: 6pm to 3am

Working Days: Monday to Friday

Key Responsibilities:

Customer Interaction: Provide accurate price quotes, create sales orders, and generate invoices using accounting software, ensuring prompt and clear communication with customers.

CRM Management: Keep detailed records of customer queries, orders, and communications in an international CRM system, ensuring data accuracy and up-to-date information.

Follow-Up: Utilize advanced tools provided by the company to conduct timely follow-ups with customers and vendors, ensuring satisfaction and resolving any issues.

Relationship Building: Develop and nurture strong relationships with clients and vendors to foster long-term partnerships.

Vendor Negotiation: Skillfully negotiate with vendors to secure favorable terms and conditions when necessary.

Required Skills:

Communication: Exceptional verbal and written English skills, with the ability to communicate effectively with clients and vendors, particularly in the US market.

Technical Proficiency: Competence in using Excel and other spreadsheet software. Familiarity with CRM systems is highly preferred, with the ability to quickly learn new software and tools.

Organizational Skills: Highly organized and disciplined, capable of managing multiple tasks simultaneously while maintaining attention to detail.

Merchandising Experience: Previous experience in merchandising is a plus, providing an added advantage in handling related tasks effectively.