Job Timings: 6pm to 3am
Working Days: Monday to Friday
Key Responsibilities:
Customer Interaction: Provide accurate price quotes, create sales orders, and generate invoices using accounting software, ensuring prompt and clear communication with customers.
CRM Management: Keep detailed records of customer queries, orders, and communications in an international CRM system, ensuring data accuracy and up-to-date information.
Follow-Up: Utilize advanced tools provided by the company to conduct timely follow-ups with customers and vendors, ensuring satisfaction and resolving any issues.
Relationship Building: Develop and nurture strong relationships with clients and vendors to foster long-term partnerships.
Vendor Negotiation: Skillfully negotiate with vendors to secure favorable terms and conditions when necessary.
Required Skills:
Communication: Exceptional verbal and written English skills, with the ability to communicate effectively with clients and vendors, particularly in the US market.
Technical Proficiency: Competence in using Excel and other spreadsheet software. Familiarity with CRM systems is highly preferred, with the ability to quickly learn new software and tools.
Organizational Skills: Highly organized and disciplined, capable of managing multiple tasks simultaneously while maintaining attention to detail.
Merchandising Experience: Previous experience in merchandising is a plus, providing an added advantage in handling related tasks effectively.