Posted Yesterday 51 views Report Job
PKR. 30,000 - 40,000/Month
- Answer Inquiries: Handle inbound and outbound calls promptly, providing accurate information regarding products, services, or issues.
- Product Knowledge: Maintain an up-to-date understanding of company products/services to assist customers effectively.
- Data Entry & Documentation: Accurately log customer interactions, feedback, and issues in the system for future reference.
- Follow Procedures: Ensure adherence to company protocols, including call scripts and problem resolution procedures.
- Cross-Sell/Up-Sell: Promote company products/services, where applicable, during calls to increase sales opportunities.
- Quality Assurance: Meet performance goals such as call handling time, customer satisfaction ratings, and sales targets.
- Team Collaboration: Work with other team members and departments to ensure efficient resolution of customer issues.
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Experience:
Less than 1 Year - 2 Years
Apply Before:
Jan 02, 2025
Posting Date:
Dec 23, 2024
Sky Tech Hub
Call Center · 11-50 employees - Islamabad
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