Posted Dec 19, 2023 115 views
Position Overview: As the WHMCS Manager for Domain & Hosting at QW HOSTING INTERNATIONAL, you will be responsible for managing and optimizing our WHMCS (WebHost Manager Complete Solution) platform. Your primary focus will be on the smooth operation of our domain registration and hosting services, ensuring customer satisfaction, and enhancing our overall online presence.
Key Responsibilities:
WHMCS Administration:
- Configure and maintain the WHMCS platform to support domain registration, hosting, billing, and client management.
- Manage product listings, pricing, and promotions within WHMCS.
- Monitor system health, resolve technical issues, and ensure uptime.
Customer Support:
- Respond to customer inquiries, troubleshoot issues, and provide technical assistance related to domain and hosting services.
- Maintain a high level of customer satisfaction by addressing customer needs promptly and professionally.
Billing and Invoicing:
- Manage billing processes, including invoicing, payment collection, and account reconciliation.
- Handle subscription renewals, upgrades, and cancellations.
Product Management:
- Collaborate with the marketing and sales teams to develop and launch new hosting packages and domain offerings.
- Keep abreast of industry trends and competitor offerings to make data-driven recommendations for product improvements.
Reporting and Analytics:
- Generate reports and analytics on key performance indicators (KPIs) related to domain and hosting services.
- Use data insights to make informed decisions and optimizations.
Qualifications:
- Proven experience in WHMCS administration and management.
- Strong technical knowledge of web hosting, domain registration, and related services.
- Excellent communication and customer service skills.
- Ability to troubleshoot and resolve technical issues effectively.
- Familiarity with billing and invoicing processes.
- Proficiency in using analytics and reporting tools.
- Strong organizational and multitasking abilities.
- Knowledge of web hosting industry trends is a plus.
QW HOSTING INTERNATIONAL is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We look forward to reviewing your application and potentially welcoming you to our team.
Skills
Job Details
QW Hosting
We started QW Hosting because as business people, we have developed a framework for fast and efficient marketing that grows our client’s business. Our reputation is based on the actual results we achieve for our customers, not industry awards. We are a dedicated team of designers, writers, strategists, developers, and accountants who share a common passion for great design. Together, we create unique brand experiences that help companies build their voice and elevate their brand. Our work is known for its highly crafted design, and its ability to process. QW Hosting is a subsidiary of Al Quddus Group (Pvt) Ltd. QW Hosting is a web hosting company managed by Salim Ghulam Ali. QW Hosting Services Branding, Marketing Strategy, Graphics Design, Digital Advertising, Website and Interactive, and Cloud Hosting. QW Hosting is a gateway option for all types of companies. From controversial beginnings to industry titles. Since 2018, we have helped some companies around the world with their services, and they stand up and establish their voice. .
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