Posted Mar 13, 2023 602 views
Job description
An International company is looking for an IT Systems Administrator to become a part of the growing IT team. The candidate must have relevant experience in professional services and an urge for exposure to different technologies in a fast-paced environment.
Qualifications:
- Minimum a bachelor’s degree in Computer sciences or related technology
Certifications:
- Sophos Certified
- MCP (Microsoft Certified Professionals)
Experience:
- Minimum 2-year experience
Roles and Responsibilities :
- Diagnose and troubleshoot assigned technical issues.
- Research, identify, and implement solutions to software and hardware issues.
- Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
- Ask targeted questions from the clients to quickly understand the root of the problem.
- Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.
- Provide prompt and accurate feedback to customers.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prioritize and manage several open issues simultaneously.
- Liaise with vendors and other IT personnel for problem resolution.
- Properly escalate unresolved issues to appropriate internal stakeholders.
- Refer to internal databases or external resources to provide accurate tech solutions.
- Document technical knowledge in the company’s portal.
- Maintain positive relationships with clients.
Skills:
- Must have proficient level English language skills.
- Must be Proactive and hardworking.
- Ready to work on the night shift.
Perks and Benefits:
- Remote Job/Work from home
- Medical Insurance for Family
- Quarterly and monthly Bonuses
- Annual Eid Bonus
- Leave Encashment
- Project Bonus
Job Details
Digital Links Australia
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