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IT Systems Administrator

Digital Links Australia

多个城市，巴基斯坦

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发布 Mar 13, 2023 588 查看

Job description

An International company is looking for an IT Systems Administrator to become a part of the growing IT team. The candidate must have relevant experience in professional services and an urge for exposure to different technologies in a fast-paced environment.

Qualifications:

Minimum a bachelor’s degree in Computer sciences or related technology

Certifications:

Sophos Certified
MCP (Microsoft Certified Professionals)

Experience:

Minimum 2-year experience

Roles and Responsibilities :

Diagnose and troubleshoot assigned technical issues.
Research, identify, and implement solutions to software and hardware issues.
Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
Ask targeted questions from the clients to quickly understand the root of the problem.
Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.
Provide prompt and accurate feedback to customers.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prioritize and manage several open issues simultaneously.
Liaise with vendors and other IT personnel for problem resolution.
Properly escalate unresolved issues to appropriate internal stakeholders.
Refer to internal databases or external resources to provide accurate tech solutions.
Document technical knowledge in the company’s portal.
Maintain positive relationships with clients.

Skills: