Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

  • Collaborative mindset
  • Customer service focus
  • The ability to communicate technical information in a simple manner

Job Requirements:

  • A Levels/Intermediate or above
  • Excellent English Written and Verbal Communication
  • American or neutral accent

Salary & Benefits:

  • Up to 75,000/-
  • Medical Benefits

Working Timings:

  • US timings (5 Days a week)

Job Details

Total Positions:
35+ Posts
Job Shift:
Third Shift (Night)
Job Type:
Department:
Call Centre Operations
Job Location:
Gender:
No Preference
Age:
21 - 35 Years
Minimum Education:
Intermediate/A-Level
Degree Title:
arts, computer, IT, Commerce
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year (Problem Solving Skills, US Sales, Customer Service)
Apply Before:
Dec 17, 2024
Posting Date:
Nov 16, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p

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