发布 Jul 31, 2024 770 查看
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers.
Key Responsibilities:
- Handle customer inquiries and complaints via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues in a timely and efficient manner.
- Maintain customer records by updating account information.
- Follow up on customer interactions to ensure satisfactory resolution.
- Work closely with other departments to ensure customer satisfaction.
- Meet or exceed performance metrics and goals.
Qualifications:
- High school diploma or equivalent (required).
- Previous customer service experience (preferred).
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficiency in computer systems and software.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
M&S Online
This is a US-based company selling different products in the United States, Using multiple platforms.
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