Customer Service Representative

You will be the voice of our clients’ brands, providing tailored solutions and ensuring a positive experience for every customer. You'll address inquiries, resolve issues efficiently, and maintain the highest standards of service in a fast-paced environment.

Key Responsibilities

Customer Interaction: Engage with customers via phone, email, live chat, or social media to address queries, provide information, and resolve complaints.
Problem-Solving: Identify customer concerns, provide solutions, and ensure the issue is resolved to their satisfaction. Escalate complex cases as needed.
Product/Service Knowledge: Maintain a thorough understanding of the client’s products and services to deliver accurate and relevant information.
Process Adherence: Follow company protocols and workflows while adhering to customer service standards and compliance requirements.
Record Maintenance: Document customer interactions and maintain accurate records in the CRM system.
Feedback: Provide customer insights and feedback to improve client offerings and enhance the customer experience.

What We Offer

Competitive salary and performance-based incentives.
Comprehensive training programs to help you excel in your role.
Career development opportunities and room for growth within the company.
A dynamic, supportive, and collaborative work environment.
Employee wellness programs and additional benefits.

技能

Communication Skills Customer Handling Fluent in English

工作详细内容

全部职位:

35+ 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

入门级

电话预约已成功，我们的专家会在短时间内与你联系:

� 经验

在之前申请:

Feb 25, 2025

发布日期:

Jan 25, 2025

MARS BPO

· 51-100 员工 - 伊斯兰堡

关注

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p