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We are seeking a dedicated and empathetic Customer Representative Officer to join our team. In this role, you will be responsible for handling customer inquiries, resolving complaints, and providing information about our products and services. The ideal candidate has excellent communication skills, problem-solving abilities, and a customer-first attitude. You will be the primary point of contact for customers, ensuring their satisfaction and building long-term relationships.
Key Responsibilities:
- Respond to customer queries via phone, email, or chat.
- Resolve customer complaints in a timely and effective manner.
- Provide information about products, services, and company policies.
- Process orders, returns, and refunds.
- Maintain accurate records of customer interactions.
Requirements:
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment.
- Previous experience in customer service is a plus.
Islamabad Exchange Company
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