发布 Jun 07, 2024 618 查看 Report Job
As a Front Desk Officer at our Hair Transplant Clinic branch, you will be the first point of contact for clients and visitors. Your primary responsibility is to ensure a positive experience for every client by providing excellent customer service and administrative support. You will be responsible for managing appointments, handling inquiries, and maintaining a professional and organized front desk area.
Key Responsibilities:
1. Client Interaction:
o Greet clients and visitors in a friendly and professional manner.
o Assist clients with scheduling appointments, rescheduling, and cancellations.
o Answer phone calls and emails, addressing inquiries or directing them to the appropriate staff member.
o Provide information about the services offered at the clinic, including hair transplant procedures, pricing, and aftercare.
2. Appointment Management:
o Maintain the appointment calendar, ensuring accurate scheduling and allocation of resources.
o Confirm appointments with clients via phone calls or emails.
o Coordinate with the medical staff to ensure timely and efficient service delivery.
o Handle walk-in clients and prioritize appointments based on urgency and availability.
3. Administrative Support:
o Perform basic administrative tasks such as filing, photocopying, and data entry.
o Collect and record client information accurately in the clinic's database.
o Process payments for services rendered and maintain financial records.
o Assist with inventory management by monitoring supplies and placing orders as needed.
4. Client Relations:
o Build and maintain positive relationships with clients, ensuring their needs are met.
o Address client concerns or complaints promptly and escalate issues to the appropriate manager when necessary.
o Follow up with clients after their appointments to gather feedback and ensure satisfaction.
o Uphold the clinic's confidentiality policies regarding client information and medical records.
5. Team Collaboration:
o Collaborate with other staff members to ensure smooth operations and a cohesive work environment.
o Communicate effectively with medical professionals, technicians, and administrative staff to facilitate client care.
o Participate in team meetings and training sessions to stay updated on clinic policies, procedures, and services.
技能
Hair Club International
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