Posted Jun 07, 2024 635 views Report Job
As a Front Desk Officer at our Hair Transplant Clinic branch, you will be the first point of contact for clients and visitors. Your primary responsibility is to ensure a positive experience for every client by providing excellent customer service and administrative support. You will be responsible for managing appointments, handling inquiries, and maintaining a professional and organized front desk area.
Key Responsibilities:
1. Client Interaction:
o Greet clients and visitors in a friendly and professional manner.
o Assist clients with scheduling appointments, rescheduling, and cancellations.
o Answer phone calls and emails, addressing inquiries or directing them to the appropriate staff member.
o Provide information about the services offered at the clinic, including hair transplant procedures, pricing, and aftercare.
2. Appointment Management:
o Maintain the appointment calendar, ensuring accurate scheduling and allocation of resources.
o Confirm appointments with clients via phone calls or emails.
o Coordinate with the medical staff to ensure timely and efficient service delivery.
o Handle walk-in clients and prioritize appointments based on urgency and availability.
3. Administrative Support:
o Perform basic administrative tasks such as filing, photocopying, and data entry.
o Collect and record client information accurately in the clinic's database.
o Process payments for services rendered and maintain financial records.
o Assist with inventory management by monitoring supplies and placing orders as needed.
4. Client Relations:
o Build and maintain positive relationships with clients, ensuring their needs are met.
o Address client concerns or complaints promptly and escalate issues to the appropriate manager when necessary.
o Follow up with clients after their appointments to gather feedback and ensure satisfaction.
o Uphold the clinic's confidentiality policies regarding client information and medical records.
5. Team Collaboration:
o Collaborate with other staff members to ensure smooth operations and a cohesive work environment.
o Communicate effectively with medical professionals, technicians, and administrative staff to facilitate client care.
o Participate in team meetings and training sessions to stay updated on clinic policies, procedures, and services.
Skills
Job Details
Hair Club International
...
What is your Competitive Advantage?
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
