یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔
دسمبر ۲٦, ۲۰۲۳ شائع ہوئی 494 نے دیکھا
Duties and Responsibilities:
- Provide exemplary service to our end-users.
- Follow documented processes and procedures to quickly identify end-user issues.
- Resolve issues via phone, email, help tickets, and other communication methods, including password, store system issues, and other general support concerns.
- Resolve higher complexity issues such as Voice/Data Issues, Sourcing Issues, etc.
- Assist Level-1 Service Desk Agents with support as needed.
- Assist End User Compute Team as call volume warrants.
- Maintain appropriate technical skills and application knowledge to perform job duties.
- Manage open incidents to assure end-users service is performed within expected service levels.
- Handle repetitive ad hoc tasks, such as store hours changes and review of daily reports.
- Create knowledge base articles to be used by the Level-1 team.
Qualification & Experience:
- Bachelor’s Degree in the relevant field.
- 3 years of relevant work experience.
- Previous Retail system and BPO/Call center experience is preferred.
- ITIL (Information Technology Infrastructure Library) certification/background is preferred.
- Minimum 2 years’ experience providing excellent customer service.
Knowledge, Skills, and Abilities:
- Advanced understanding of computer hardware and operating systems.
- Ability to perform all tasks associated with call center operations.
نوکری کی تفصیلات
صنعت:
شعبہِ افعال:
کل عہدے:
9 آسامیاں
نوکری کی شفٹ:
دوپہر
نوکری کی قسم:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
3 سال
اس سے پہلے درخواست دیجیۓ:
جنوری ۲٦, ۲۰۲۴
تاریخِ اِشاعت:
دسمبر ۲٦, ۲۰۲۳
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