This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Dec 26, 2023 494 views
Duties and Responsibilities:
- Provide exemplary service to our end-users.
- Follow documented processes and procedures to quickly identify end-user issues.
- Resolve issues via phone, email, help tickets, and other communication methods, including password, store system issues, and other general support concerns.
- Resolve higher complexity issues such as Voice/Data Issues, Sourcing Issues, etc.
- Assist Level-1 Service Desk Agents with support as needed.
- Assist End User Compute Team as call volume warrants.
- Maintain appropriate technical skills and application knowledge to perform job duties.
- Manage open incidents to assure end-users service is performed within expected service levels.
- Handle repetitive ad hoc tasks, such as store hours changes and review of daily reports.
- Create knowledge base articles to be used by the Level-1 team.
Qualification & Experience:
- Bachelor’s Degree in the relevant field.
- 3 years of relevant work experience.
- Previous Retail system and BPO/Call center experience is preferred.
- ITIL (Information Technology Infrastructure Library) certification/background is preferred.
- Minimum 2 years’ experience providing excellent customer service.
Knowledge, Skills, and Abilities:
- Advanced understanding of computer hardware and operating systems.
- Ability to perform all tasks associated with call center operations.
Job Details
Industry:
Functional Area:
Total Positions:
9 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Jan 26, 2024
Posting Date:
Dec 26, 2023
WestPoint Home
Manufacturing · 51-100 employees - Lahore
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