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  2. خدمتِ خریدار ومعاونتِ صارف
  3. Customer Services Executive
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Customer Services Executive

ABS Developers Pvt Ltd Unverified

لاہور ، پاکستان

درخواست بھیجیں

دسمبر ۱۱, ۲۰۲۴ شائع ہوئی 248 نے دیکھا Report Job

PKR. 35,000 - 90,000/Month

KEY RESPONCIBILITIES:

Customer Support

  • Handle inbound and outbound customer calls, emails, or live chat interactions.
  • Provide accurate information about product, services, and policies.
  • Resolve customer inquiries, complaints, or issues.
  • Escalate unresolved issues to the appropriate team or supervisor.

Problem Solving and Resolution:

  • Identify Customer pain points and suggest practical solution.
  • Record and track issues using CRM tools or internet systems.
  • Follow up with customers to ensure satisfactory resolution of complaints or queries.

Data Management and Reporting:

  • Maintain accurate records of customers interactions.
  • Generate and share performance reports with supervisor or team leads.
  • Update databases with customer information and feedback.

Quality and Compliance:

  • Adhere to company policies and procedures during customer interactions.
  • Ensure compliance with data protection and confidentiality standards.
  • Meet or exceed key performance metrics, including customer satisfaction, response time, and resolution rate.

Collaboration and Team work:

  • Work with team members to improve processes and enhance customer experience.
  • Participate in training sessions and team meetings.

Skills and Qualification:

Required Skills:

  • Strong Communication and active listening skills.
  • Proficiency in using CRM software and basic computer applications.
  • Ability to multitask and handle high pressure situation calmly.
  • Problem solving and conflict resolution skills.
  • Fluency in English is a must.
  • Experience in sales or customer services will be preferred but not mandatory.
  • Multilingual abilities are an asset.

Education and Experience:

  • High School O/A Levels
  • Bachelors degree preferably in Business or Communication studies.
  • 1 to 3 years experience in a call center or customer services environment will be an added advantage but fresher with good communication skills can also apply.

مہارتیں

Fluent in English Conflict Resolution Problem Solving Communication Skills CRM End to End Sales Multitasking Skills

نوکری کی تفصیلات

صنعت:
ریئل اسٹیٹ / جائیداد
شعبہِ افعال:
خدمتِ خریدار ومعاونتِ صارف
کل عہدے:
5 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
مستقل
نوکری کا مقام:
Bahria Town Lahore, لاہور, پاکستان
جنس:
مرد
عمر:
18 - 30 سال
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
business or communication studies
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
1 سال - 3 سال (fresher with good communication skills can also apply)
اس سے پہلے درخواست دیجیۓ:
جنوری ۱۲, ۲۰۲۵
تاریخِ اِشاعت:
دسمبر ۱۱, ۲۰۲۴

ABS Developers Pvt Ltd

ریئل اسٹیٹ / جائیداد · 1-10 ملازمین - لاہور
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