Posted Dec 11, 2024 253 views Report Job
PKR. 35,000 - 90,000/Month
KEY RESPONCIBILITIES:
Customer Support
- Handle inbound and outbound customer calls, emails, or live chat interactions.
- Provide accurate information about product, services, and policies.
- Resolve customer inquiries, complaints, or issues.
- Escalate unresolved issues to the appropriate team or supervisor.
Problem Solving and Resolution:
- Identify Customer pain points and suggest practical solution.
- Record and track issues using CRM tools or internet systems.
- Follow up with customers to ensure satisfactory resolution of complaints or queries.
Data Management and Reporting:
- Maintain accurate records of customers interactions.
- Generate and share performance reports with supervisor or team leads.
- Update databases with customer information and feedback.
Quality and Compliance:
- Adhere to company policies and procedures during customer interactions.
- Ensure compliance with data protection and confidentiality standards.
- Meet or exceed key performance metrics, including customer satisfaction, response time, and resolution rate.
Collaboration and Team work:
- Work with team members to improve processes and enhance customer experience.
- Participate in training sessions and team meetings.
Skills and Qualification:
Required Skills:
- Strong Communication and active listening skills.
- Proficiency in using CRM software and basic computer applications.
- Ability to multitask and handle high pressure situation calmly.
- Problem solving and conflict resolution skills.
- Fluency in English is a must.
- Experience in sales or customer services will be preferred but not mandatory.
- Multilingual abilities are an asset.
Education and Experience:
- High School O/A Levels
- Bachelors degree preferably in Business or Communication studies.
- 1 to 3 years experience in a call center or customer services environment will be an added advantage but fresher with good communication skills can also apply.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Gender:
Male
Age:
18 - 30 Years
Minimum Education:
Bachelors
Degree Title:
business or communication studies
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years (fresher with good communication skills can also apply)
Apply Before:
Jan 12, 2025
Posting Date:
Dec 11, 2024
ABS Developers Pvt Ltd
Real Estate/Property · 1-10 employees - Lahore
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Executive Customer Services – E-Commerce
Interwood Mobel Pvt Limited, Karachi, Pakistan
Posted Dec 17, 2024I found a job on Rozee!
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
