Posted Mar 18, 2024 224 views
We are currently hiring Call Center Agents to join our team for our Xfinity, Spectrum, and Energy campaigns. As a Call Center Agent, you will represent some of the leading brands in the telecommunications and energy sectors, assisting customers with inquiries, troubleshooting technical issues, and promoting products and services. If you have a passion for delivering exceptional customer experiences, along with excellent communication skills and a results-driven attitude, we encourage you to apply.
Responsibilities:
- Handle inbound calls from customers regarding billing inquiries, service requests, technical support, and sales opportunities for Xfinity, Spectrum, and energy services.
- Make outbound calls to existing customers to upsell or cross-sell products and services, such as upgraded cable packages, internet plans, energy-saving solutions, etc.
- Provide accurate and detailed information to customers about products, pricing, promotions, and service features.
- Troubleshoot technical issues related to cable, internet, energy services, and escalate complex problems to the appropriate support teams when necessary.
- Effectively address customer concerns and complaints, striving to resolve issues and ensure customer satisfaction.
- Meet or exceed individual and team targets for sales, call quality, customer satisfaction, and productivity.
- Maintain thorough and up-to-date knowledge of Xfinity, Spectrum, and energy products, services, and promotions.
- Adhere to all company policies, procedures, and compliance regulations while handling customer interactions.
- Accurately document all customer interactions and update customer records in the CRM system.
- Collaborate with team members and supervisors to achieve team goals and objectives.
Requirements:
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum 1-2 years of experience in a customer service or call center role, preferably in the telecommunications or energy industry.
- Excellent verbal and written communication skills in English; proficiency in Urdu and other languages is a plus.
- Strong sales acumen and ability to effectively persuade and influence customers.
- Technical aptitude and ability to troubleshoot basic technical issues related to cable, internet, and energy services.
- Proficiency in using CRM systems, call center software, and other relevant tools.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
- Positive attitude, resilience, and ability to thrive in a fast-paced, target-driven environment.
- Strong problem-solving skills and ability to handle challenging situations with professionalism and empathy.
- Willingness to undergo training and continuous learning to stay updated on product knowledge and industry trends.
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