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Sales / Customer Service Representative

We are seeking a dynamic and customer-focused individual to join our team for a Sales & Customer Service Representative (CSR) position. This role supports one of our core products, a Matrimonial App, focusing on matchmaking, sales, and customer support.

Key Responsibilities:

Greet and assist visitors with inquiries about our services and products, providing professional and courteous support.
Handle incoming calls to provide detailed product information, resolve inquiries, and address customer concerns.
Process and manage customer orders, including cancellations, and maintain accurate records of customer interactions, transactions, and complaints.
Ensure timely follow-up on customer requests and unresolved issues, coordinating with other departments when necessary.
Maintain up-to-date knowledge of our services and promotions to effectively assist customers.

Requirements:

Proficient in both English and Urdu, with a clear and professional accent.
Strong understanding of call center operations and customer service principles.
Flexible to work in various shifts as required.
Excellent verbal and written communication skills.
Minimum education: Bachelor's degree.

Skills

Customer Care Representation Customer Acquisition Client Dealing Scale Management

Job Details

Job Channel:

Women Jobs

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Shamsabad, Rawalpindi, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Oct 13, 2024

Posting Date:

Sep 12, 2024

Webicosoft (Private) Limited

Information Technology · 11-50 employees - Rawalpindi

Webicosoft is an internationally acclaimed leading Graphics & Web Designing and Web & Mobile Apps Development Corporation offering high quality Web-based Multimedia Services & Solutions across a number of platforms. Webicosoft helps small and medium businesses over the globe offering solutions in Wordpress Preium Themes and Plugins Development, Content Management Systems, E-Commerce, Web & Mobile Apps Development, Mobile Responsive Websites, Print Designs, Branding, Packaging Designing, Illustration, Data Entry, E-Marketing, Social Media Marketing and more customised solutions.