Customer Service Representative

We are looking for enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our dynamic call center team. The ideal candidate will be responsible for handling inbound calls, assisting customers, resolving inquiries, and ensuring a seamless customer experience.

Requirements:

Answer inbound customer calls and address inquiries professionally.
Understand customer needs and provide appropriate solutions.
Maintain accurate records of interactions in the CRM system.
Meet or exceed key performance metrics (KPIs).
Handle customer complaints with patience and professionalism.
Collaborate with the team to improve service quality and efficiency.

Skills

Active Listening Communication Skills MS Excel Problem Solving

Job Details

Industry:

Call Center

Functional Area:

Client Services & Customer Support

Total Positions:

5 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

Less than 1 Year - 2 Years

Apply Before:

Mar 02, 2025

Posting Date:

Jan 29, 2025

Virtu BPO (SMC- PVT) LTD

Call Center · 11-50 employees - Islamabad

At Virtu, we specialize in providing top-tier in-and-outbound call center services that drive results. As a trusted partner to businesses across various industries, we excel in handling multiple campaigns with a commitment to professionalism, efficiency, and customer satisfaction. Our team of highly trained agents is dedicated to delivering seamless customer experiences, whether it's generating leads, handling customer support, or managing sales calls. With a focus on quality and performance, Virtu ensures that every interaction is personalized, productive, and aligned with our clients' goals. We use the latest technology and data-driven strategies to enhance productivity and meet the evolving needs of the businesses we serve.