Posted Jan 09, 2024 500 views
As part of our Customer Support team, you’ll be the first point of contact for our users as well as prospecting users who have questions before signing up.
We pride ourselves on being highly knowledgeable support representatives, with a clear goal to find the best solution to help our users be successful (not just answering tickets).
It requires a great ability to be resourceful and problem-solving.
Success is measured in replies to resolution, user adoption of new features, and conversion from free use to paid plans.
Your responsibilities will include:
- Solving problems and providing the best solution (including workarounds).
- Guiding potential users through plan decisions and account setup to best find success.
- Writing technical documentation for our knowledge base.
- Investigate the user’s key objectives and drive the adoption of functionality beyond the expected.
- Provide training and continued support through highly effective relationship management, centered on the customer experience.
- Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is impacting deliverability).
- Creating bug reports to help the developers understand where an issue is coming from and how to replicate it.
Skills
Job Details
The Live Agents
The Live Agents is a dynamic and innovative BPO and development company that provides a comprehensive range of services to clients worldwide. The company offers specialized business process outsourcing services, web development, and app development solutions to help businesses streamline their operations and improve their online presence. The Live Agents leverages cutting-edge technology and a team of highly skilled professionals to deliver outstanding results to clients. The company's BPO services cover a broad spectrum of business functions, including customer service, technical support, sales, and back-office support. The Live Agents has a team of well-trained agents who provide excellent customer service and support to clients, ensuring that they achieve their business objectives. The Live Agents also offers web and app development services to help businesses build and enhance their online presence. The company's team of developers uses the latest technologies and development tools to create custom websites and applications tailored to meet clients' specific needs. The company's structured development process ensures that projects are completed on time and within budget, while its ongoing support and maintenance services ensure that clients' websites and applications remain up-to-date. One of the key strengths of The Live Agents is its commitment to providing personalized solutions to clients. The company understands that every business is unique, and it works closely with clients to understand their specific needs and challenges. This allows The Live Agents to deliver solutions that are tailored to each client's unique requirements, helping them achieve their goals and objectives. Overall, The Live Agents is a reliable and trustworthy partner for businesses looking to outsource their business processes or enhance their online presence. The company's commitment to excellence, coupled with its skilled workforce and cutting-edge technology, ensures that clients receive outstanding service and support.
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