Customer Service Representative

You will be the first point of contact for our customers, providing timely and effective support to address their inquiries, resolve issues, and ensure a seamless experience. You will play a key role in building and maintaining strong customer relationships, contributing to the overall success of our company.

Key Responsibilities:

Respond to customer inquiries via phone or chat in a professional and courteous manner.
Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate department when necessary.
Provide feedback to the team on common customer concerns and suggest improvements to enhance the customer experience.
Stay up-to-date on company services, and policies to provide accurate information to customers.
Meet or exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
Collaborate with other departments to ensure a cohesive and positive customer experience.

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree is a plus.
Proven experience in a customer service role or a similar position.
Good verbal and written communication skills.
Strong problem-solving abilities and a customer-first mindset.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Patience, empathy, and a positive attitude when dealing with customers.

What We Offer: