Posted Jan 27, 2023 690 views
- Ability to manage large number of incoming calls and chats.
- Strong phone contact handling skills and active listening.
- Identify and assess drivers/merchants needs to achieve satisfaction.
- Build sustainable relationships and trust with drivers/ merchants/ Customer through open and interactive communication.
- Meet personal/live-ops team targets and call/chat handling quotas.
- Follow communication procedures, guidelines and policies.
- Be the customer's advocate and give priority of his escalations to ensure a high efficiency and resolution.
- Strong phone contact handling skills and Active Listening
- Must have leadership skills and ability to guide junior team members
Job Details
Snoonu is the first Qatari application that offers one-stop solutions to your daily needs, allowing you to buy or send any product anywhere you wish in Qatar. Snoonu makes life convenient and easy by letting customers tap and order instantly. No time for Grocery Shopping? Need someone to deliver your documents? Household Shopping and delivery? Flowers and Chocolate for your loved ones? Even Personal Errands Service? Snoonu will do it all for you. Snoonu is the fastest growing technology company in Qatar solving some of the country’s most challenging problems in logistics and lifestyle. The operations side is in Pakistan-Karachi, We are looking for high achievers who will go above and beyond their job descriptions to fulfil a shared vision.
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