Posted Aug 17, 2023 725 views
Key Responsibilities:
Customer Communication: Engage with customers through calls, emails, and messages to provide personalized support and address inquiries effectively. Demonstrate strong sales skills by identifying opportunities to upsell and cross-sell our products.
Order Management: Prepare order slips on Shopify for confirmed orders with accuracy and attention to detail. Collaborate with the fulfillment team to ensure orders are processed efficiently.
Upselling and Cross-Selling: Leverage your sales expertise to enhance customer experiences through upselling and cross-selling relevant products. Drive revenue growth while ensuring customer satisfaction.
Courier Coordination: Monitor the courier dashboard daily, managing shipments and resolving any issues that may arise. Proactively communicate with customers regarding their orders and handle cancellations professionally.
Daily Reporting: Maintain comprehensive records of customer interactions, feedback, and sales outcomes.
Feedback Collection: Demonstrate your ability to gather constructive feedback from customers to improve products and services. Describe a time when you collected valuable feedback and how it contributed to positive changes.
Qualifications:
- Previous customer support and sales experience is essential if not then you must prove yourself that we should select you.
- Proven ability to meet and exceed sales targets.
- Strong customer-centric mindset with excellent communication skills.
- Self-motivated and capable of thriving in a remote work environment.
- Basic knowledge of herbal and wellness products is advantageous.
- Familiarity with social media platforms and engagement strategies.
BENEFITS:
- Competitive commission-based compensation combined with a guaranteed 10,000 monthly salary.
- Flexible work-from-home arrangement to accommodate your schedule.
- Opportunity to make a significant impact on the growth of a reputable brand.
- Engaging and collaborative remote work environment.
- Ongoing learning and development opportunities in customer support and e-commerce.
Skills
Job Details
Smart Karobar
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