Patient Facilitation Coordinator

Shifa International Hospital Ltd

Islamabad , Pakistan

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Posted 4 hours ago 79 views Report Job

Facilitate and assist patients throughout their hospital visit
Guide patients, attendants, and visitors courteously and professionally
Ensure respectful and culturally sensitive interactions
Attend and address patient complaints promptly
Provide immediate resolutions and escalate when necessary
Respond to complaints in writing where required
Maintain and update the complaint management system regularly
Ensure proper closure of complaints by interacting with patients, attendants, and relevant departments
Conduct patient satisfaction surveys to evaluate hospital services
Ensure maximum outreach to patients and families for service improvement
Work with hospital departments to resolve service delays and communicate updates to patients and families
Manage and maintain records of written and verbal complaints, generating reports as per management requirements
Oversee the mortuary facility as per hospital policy
Support hospital-wide initiatives aimed at enhancing patient care and satisfaction

Skills

Complaint Management Customer Services Team Work Communication Skills Patient Experience

Job Details

Industry:

Healthcare / Hospital / Medical

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Patient Experience Department

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

BBA/ MBA or related degree

Career Level:

Entry Level

Experience:

Fresh - 3 Years

Apply Before:

Mar 01, 2025

Posting Date:

Feb 08, 2025

Shifa International Hospital Ltd

Healthcare / Hospital / Medical · 4501-5000 employees - Islamabad

Shifa International Hospitals Ltd. Islamabad is a 600+ secondary and tertiary healthcare facility, offering quality services to the local as well as international patient communities for over 25 years. The prestigious JCI accreditation has further strengthened our commitment and focus towards quality and patient safety. The hospital provides comprehensive diagnostic & treatment services in 35 plus clinical specialties under supervision of more than 200 Internationally Experienced & Fellowship Trained Consultants (The largest number of US and EU qualified Physicians and Surgeons under one roof in Pakistan).