Posted Feb 24, 2022 64 views
We are looking for a Desktop Support Engineer to provide technical assistance to our clients.
Desktop Support Engineer will help install, upgrade and troubleshoot hardware and software systems.
Desktop Support Engineer must have a problem-solving attitude along with the ability to give clear technical instructions, should also have familiarity with remote troubleshooting techniques.
Responsibilities
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications, troubleshooting and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until issue is resolved
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements
- Proven work experience as a Desktop / Laptop / workstations Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows OS environment.
Hands-on experience of assembling laptops and desktops.
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
Salary: As per the skills and experience (maximum range: Between 45-50k).
Job Details
SG Technical (PVT) Limited
SG Technical (PVT) Limited
What is your Competitive Advantage?
Similar Job Titles
IT / Microsoft 365 Support Engineer
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
