Chat Support Executive

Ruxsia Limited

Posted Yesterday 92 views Report Job

We are looking for Chat Support Executive to assist our customers with problems related to our products

Chat Support Executives responsibilities include resolving customer queries, recommending solutions, and guiding product users through Chats. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with Chat software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:

Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

What we offer:

On-the-job training
No Rotational Shift (work-life balance)
Annual Increment
Employee engagement & appreciation programs
State-of-the-art infrastructure

Qualifications

A-Levels/Intermediate

Requirements and skills:

Experience as an Email/Chat Support Agent or similar CSR role
Familiarity with the real estate domain is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Skills

Live Chat Handling Communication Skills Customer Handling

Job Details

Industry:

Call Center

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Faisal Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Matriculation/O-Level

Career Level:

Entry Level

Experience:

Fresh - 1 Year

Apply Before:

Mar 02, 2025

Posting Date:

Jan 29, 2025

Ruxsia Limited

Call Center · 11-50 employees - Lahore

Ruxsia Limited is a leading English-language-based outsourcing company, providing cost-effective customer care and back office services to global leaders in various industries such as technical support, banking, telecom, transportation, and retail.