Rozee.pk is seeking a dedicated and efficient Customer Support Officer to join our team. As a Customer Support Officer, you will play a crucial role in enhancing customer satisfaction by addressing queries, resolving issues, and providing outstanding service through inbound and outbound calls. Your primary focus will be on effectively communicating with customers, understanding their needs, and offering appropriate solutions. Your experience in a call center environment will be vital in helping you manage the daily interactions smoothly and professionally. A minimum of one year of experience in a similar role is required to be considered for this position. Strong communication, problem-solving, and active listening skills are essential to excel in this role.
Responsibilities:
- Respond to customer inquiries via inbound and outbound calls in a timely and professional manner.
- Resolve customer issues by identifying problems, troubleshooting solutions, and providing the necessary guidance.
- Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Document and track customer interactions, issues, and resolutions in the designated CRM system.
- Follow up on unresolved customer issues to ensure timely resolution and customer satisfaction.
- Work collaboratively with other departments to escalate and resolve complex issues.
- Provide feedback and insights to management on recurring customer issues and potential improvements to service processes.
- Meet or exceed performance targets, including call handling time and customer satisfaction ratings.
- Participate in training sessions to stay updated on new products, services, and customer service techniques.
Job Details
Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan’s largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee’s platform has facilitated over 1 million job placements and has the largest database of searchable CV’s in Pakistan.
What is your Competitive Advantage?
Similar Job Titles
Officer – Inbound (Customer Care)
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
