Customer Service Representative

ROZEE.PK

Posted 5 days ago 452 views Report Job

PKR. 60,000 - 100,000/Month

Responsibilities:

Manage inbound customer service and support calls during UK hours to engage with potential and existing customers.
Provide exceptional customer service, addressing inquiries and resolving concerns promptly.
Input, verify, and maintain accurate data in company systems, ensuring consistency and attention to detail.
Develop strong relationships with B2B customers, understanding their needs and delivering tailored solutions.
Analyze customer feedback and data to identify trends and opportunities for improvement.
Collaborate with team members to optimize processes and enhance the customer journey.

Requirements:

Excellent verbal and written English communication skills.
Strong organizational skills with an eye for detail in data management.
1+ years of experience in customer service, and data-related roles.
Demonstrated ability to multitask in a fast-paced environment.
Proficiency in analytical thinking and problem-solving.
Active listening and customer empathy skills.
Comfortable working night shifts to align with UK hours.
Flexibility to work from home when required to ensure uninterrupted service delivery.

Shift Timings 7pm-3am

Skills

Communication Skills Fluent in English Customer Handling

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Telemarketing

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Jan 20, 2025

Posting Date:

Dec 19, 2024

ROZEE.PK

Recruitment / Employment Firms · 101-200 employees - Islamabad

Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan's largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee's platform has facilitated over 1 million job placements and has the largest database of searchable CV's in Pakistan.