Customer Sales Representative

We are looking for passionate customer oriented agents who will assist our customers local & international in their travels booking , whether on holiday, friends visit or on business trips. Our customers come in the first place and our main goal is to help them with their inquiries & to win their satisfaction.

You will communicate directly with our customers via phone call, email or chat and help them whether for online booking , sightseeing , memberships & support them in case of requesting any modifications on their booking. You will provide them with answers, support, and solutions while committing to ensure an extraordinary customer experience.

Traveler-focused with the ability to work effectively and professionally with both internal and external customers.
Ability to perform work activities requiring negotiating, instructing, persuading or speaking with others.
Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrated strong research skills in all lines of Business.
Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment.
Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.
Excellent interpersonal skills with ability to positively influence others.
Strong organizational skills with ability to effectively manage competing priorities.
Strong technical skills and computer knowledge, including all Microsoft Office Proficiency with Website and Functionality. (other software)
Thorough and complete knowledge of travel industry procedures, policies and applications.
Ability to identify business inconsistencies and to effectively multi-task and follow-through in a timely manner.
Ability to adapt well to change with Strong attention to detail & Creative problem-solving skills