Customer Support Representative

Recruizzy

Posted 2 hours ago 12 views Report Job

PKR. 60,000 - 70,000/Month

This role will involve assisting U.S.-based customers with inquiries, issues, and service-related concerns.

The ideal candidate will possess exceptional communication skills, be familiar with American customer service standards, and have a strong ability to manage a variety of customer needs through different communication channels.

Key Responsibilities:

Respond promptly and professionally to customer inquiries through phone, email, live chat, and social media, specifically from American customers.
Offer troubleshooting assistance, product information, order support, and account management for U.S.-based customers.
Provide accurate, valid, and complete information by using the appropriate tools and methods to support the campaign.
Resolve customer complaints and issues effectively, while maintaining a positive attitude and high levels of customer satisfaction.
Identify customer needs and suggest solutions tailored to American customers, ensuring they have an exceptional experience.
Maintain detailed logs of customer interactions, complaints, feedback, and resolutions in line with company standards.
Escalate complex or unresolved issues to the appropriate department, ensuring timely follow-up for resolution.
Collaborate with the American campaign team to identify opportunities for improving customer experience.
Meet daily, weekly, and monthly performance targets (e.g., response time, resolution rate, customer satisfaction).
Stay informed about campaign-specific products, services, and American market trends to provide the best support possible.

Qualifications:

High school diploma or equivalent (Bachelor's degree is a plus).
At least 1-2 years of experience in customer service, preferably with U.S.-based customers or in an American market campaign.
Excellent written and verbal communication skills with an emphasis on clear and concise responses.
Familiarity with U.S. customer service standards and cultural nuances.
Proficient in Microsoft Office Suite and customer support software (CRM experience is a plus).
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills, with a calm and empathetic approach to handling customer concerns.
Ability to work in shifts, including evenings or weekends, depending on campaign needs.
A positive and professional demeanor, with a focus on providing outstanding service to American customers.

Preferred Skills:

Experience with U.S. customer support platforms (Zendesk, Freshdesk, etc.).
Knowledge of American consumer products or services related to the campaign is beneficial.