Call Center Representative

We are seeking talented and customer-focused Call Center Representatives who are fluent in English to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and resolving inquiries and issues in a timely manner.

Responsibilities:

Answer incoming calls from customers and assist with inquiries, product information, and issue resolution
Make outbound calls to follow up on customer inquiries, confirm appointments, or conduct surveys as needed
Provide accurate and up-to-date information to customers regarding products, services, and promotions
Identify and escalate priority issues to the appropriate department or supervisor
Maintain a positive and professional attitude during all customer interactions
Follow call scripts and protocols to ensure consistency and compliance with company standards
Input and update customer information in the database accurately

Requirements:

Fluent in English (verbal and written) with clear pronunciation and effective communication skills
Previous experience in a customer service or call center role preferred
Excellent interpersonal skills and the ability to build rapport with customers
Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively
Proficiency in basic computer applications (e.g., Microsoft Office) and familiarity with CRM software is a plus
Ability to multitask and work efficiently in a fast-paced environment
Flexible availability to work various shifts, including evenings, weekends, and holidays

Benefits: