• Handle correspondence from call centers, website emails, forms, and WhatsApp, and forward to the relevant departments for action.
  • Ensure timely follow-up on unresolved issues, and maintain coordination with call center staff for efficient operations.
  • Review and classify around 400 website emails, and compile reports from direct emails and CRM tools. Consolidate call center and CP data for unified reporting.
  • Conduct training sessions with the Brand Team for Sybrid/Field service staff on product launches, events, and updates.
  • Oversee in-house surveys (e.g., product use, fragrance testing) and coordinate product testing at the factory. Ensure smooth execution by working with external agencies.
  • Review external reports for accuracy and support the Research Manager in generating department-specific reports.

Qualification and Skills:

  • Bachelors / Masters or studied statistics or research
  • 1-2 years or fresh with relevant qualifications

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
1 Year - 2 Years
Apply Before:
Dec 29, 2024
Posting Date:
Nov 28, 2024

Professional Employers (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Karachi

PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.

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