Head of Customer Success

Premier Choice International

Rawalpindi , Pakistan

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Posted Apr 19, 2024 368 views Report Job

Heading the customer success department
Assisting in the development of the strategies and plan to make the organization's existing customer's experience with the organization successful
Leading a team of Customer Success Managers and executives, defining their roles and responsibilities, monitoring their KPIs
Providing complete visibility of the performance of the customer support department, and presenting future plans in line with the organization's vision
Helping customer success managers handle high profile/ priority or irate customers
Devising and implementing a comprehensive customer complaint management system
Coordinating with other departments for customer queries, complaints, suggestions

Skills

Customer Acquisition Customer Service Customer Escalation Management Microsoft Excel Customer Satisfaction Management Customer Analysis Customer Success

Job Details

Industry:

Real Estate/Property

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Bahria Town Rawalpindi, Rawalpindi, Pakistan

Gender:

No Preference

Minimum Education:

Masters

Career Level:

Department Head

Experience:

8 Years - 10 Years

Apply Before:

May 20, 2024

Posting Date:

Apr 19, 2024

Premier Choice International

Real Estate/Property · 101-200 employees - Rawalpindi

Premier Choice is an international real estate development company. We specialize in developing high-end residential apartments and commercial complexes in Pakistan, Canada and UAE.