This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Sep 25, 2024 262 views
PKR. 50,000 - 125,000/Month
We are looking for a Call Center Supervisor for our inbound sales department with at least 3 to 5 years of experience dealing with USA & UK clients.
Job Responsibilities.
- Make your own Sales and Hire New team members.
- Ensure the smooth/effective customer handling by Customer Services Staff
- Floor Management (Smooth Customer Flow)
- Innovative ideas to keep increasing recurring income.
- Responsible for achieving high customer satisfaction through high-quality product delivery.
- Take accurate measures against feedback from customer service
- Make sure the client is educated not to expect any free work as it is a cost to the company
- Sets tough targets on Leads to convert to sales for team members, when not achieved, checks it on a weekly and monthly basis
- Hire new people, Train them, build a team.
- To ensure proper administration and discipline in the Customer Service Center
- Responsible for the high motivational level of the staff within the subunit
- Conduct regular meetings with team to discuss operational issues and provide performance feedback
- Daily huddles to keep CSC updated with changes.
- Keeps the CRM up to date with daily leads ( valid or invalid – this is information the company is spending money on).
- Group meetings upon a sale is being finalized to make sure the understanding amongst involved departments is optimal.
- Do not keep a resource more than 2 to 3 weeks after hiring if he/she is no good. You can easily judge it in the first couple of days.
- Listens to frontier calls, and analysis and guides his team on a daily basis
Job Details
Industry:
Functional Area:
Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Oct 26, 2024
Posting Date:
Sep 25, 2024
Packaging Daddy (SMC - Private) Ltd
Arts / Entertainment · 11-50 employees - Lahore
...
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