Customer Service Representative - Cab Controller

We seek confident, well-spoken, and hardworking individuals to answer phone calls for our UK-based taxi business. We are partners with one of the largest taxi companies in London. Candidates with experience in the same industry will be preferred. However, we will consider all applicants with good communication skills and work experience in London-based call centers. Outkom Enterprises is unparalleled in offering financial and job stability. Our office in the ARFA Software Technology Park has state-of-the-art infrastructure and technology. All candidates must undergo training and assessment before the hiring is confirmed.

Main Duties:

Handling inbound calls, making bookings, reservations, and inquiries.
Managing travel and journey-related issues of our customers using a real-time dispatch and tracking system.
Achieve and maintain all performance, productivity, and quality targets.

Essential Requirements:

Fluent in English (Familiarity with the British accents preferred).
Excellent communication skills.
Computer literate with good keyboard skills.
Call center and/or customer service experience.
Must be able to work unsociable hours if required.
Punctuality, discipline, and integrity.

Preference will be given to candidates having:

Taxi or similar travel booking experience.
Customer service experience in UK-based call centers.
Working knowledge of any cab dispatch system (Preferably Cordic).
Lived in the UK for 2-3 years.

What we offer:

Fixed basic salary.
Performance-based bonuses.
Paid annual holidays.
Paid training.
Accelerated growth program for eligible candidates.
Conducive work environment.

Standard working hours:

10 Hrs shift (5 days a week)

Skills

Listening to Customers Fluent in English Typing Skills Customer Handling Skills British Accent

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

5 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Ferozepur Road, Lahore, Pakistan

Gender:

No Preference

Age:

20 - 45 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year (Experience in the relevant industry is not mandatory but preference will be given to candidates who have actually worked in the cab industry or those who have previously lived in London OR having work experience in a UK based inbound call center.)

Apply Before:

Sep 22, 2024

Posting Date:

Aug 22, 2024

Outkom Enterprises

BPO · 11-50 employees - Lahore

We are a London and Lahore based company looking for new faces and new ideas. Outkom offers an innovative, fast-paced, friendly and informal working environment. Our agents are trained according to a peak code of conduct and are always adept at understanding customer needs, and most importantly, delivering on them. Outkom-Enterprises is unparalleled in offering financial and job stability. Our employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider Outkom Enterprises..