Posted Aug 15, 2024 1072 views
We are seeking a passionate Customer Support Officer for interacting with customers through various channels, including phone, email, and chat, to provide timely and accurate information about our nutraceutical products.
Responsibilities:
- Respond to customer inquiries via phone calls, email, and chat in a professional and timely manner.
- Develop and maintain an in-depth understanding of our nutraceutical products to assist customers effectively.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Assist customers with order placements, cancellations, refunds, and exchanges.
- Gather customer feedback and communicate it to relevant departments for product and service improvements.
- Ensure all interactions adhere to company policies, procedures, and industry regulations.
- Generate and analyse customer service reports to identify trends and areas for improvement.
- Participate in ongoing training to stay updated on product knowledge and customer service best practices.
Requirements:
- Passionate about meeting the needs and expectations of customers.
- Ability to convey information clearly and effectively.
- Willingness to collaborate with others to achieve common goals.
- Capable of adjusting to changing priorities and demands.
- Ability to identify issues and develop effective solutions.
Job Details
Nutrifactor
Nutrifactor has been manufacturing food supplements, and other natural health care products for more than 10 years. Our 30+ years of expertise in family owned pharmaceutical business has enabled us to identify industry trends far ahead of the competition. Nutrifactor has invested heavily in extensive manufacturing, well equipped laboratory, modern instruments, efficient distribution and warehousing capabilities that position us for future growth and allow us to serve better both domestically and internationally.
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