Counter Service Officer

As a Counter Service Officer, you play a vital role in enhancing customer satisfaction through outstanding service. You greet customers warmly and provide assistance with their inquiries, ensuring a pleasant experience at the counter. This position requires excellent communication skills and a friendly demeanor to effectively handle customer requests, process transactions, and maintain a clean and organized workspace. You engage with a diverse range of customers and must display patience and professionalism in every interaction. Although this role does not involve managing a team, you contribute to a collaborative work environment by supporting your colleagues and working towards common goals.
Responsibilities

Greet customers promptly and professionally, making them feel welcomed.
Assist customers in understanding products and services offered at the counter.
Process transactions efficiently while ensuring accuracy in cash handling and point-of-sale operations.
Answer customer inquiries regarding products, services, and policies with clarity and confidence.
Maintain a clean and orderly work area, ensuring that all materials and equipment are properly organized.
Handle customer complaints and concerns with empathy and a solution-oriented mindset.
Work collaboratively with team members to meet and exceed service expectations.
Stay informed about current promotions, products, and services to provide accurate information to customers.
Conduct regular inventory checks and inform the management of stock levels when necessary.
Adhere to safety and health regulations to create a safe environment for both customers and staff.