Posted 6 days ago 245 views Report Job
PKR. 25,000 - 30,000/Month
Basic Salary (25k to 30K) Plus Additional Monthly Incentive
Responsibilities:
- Respond to customer inquiries and concerns on social media platforms (Facebook, Twitter, Instagram, etc.) in a timely and professional manner.
- Provide accurate and helpful information to resolve customer issues and answer questions.
- Investigate and resolve customer complaints and concerns fairly and transparently.
- Escalate complex issues to senior support teams or other departments as needed.
- Monitor and report on social media customer support metrics (e.g., response rates, resolution rates, customer satisfaction).
- Stay up-to-date with product knowledge and company information to provide informed support.
- Collaborate with internal teams (e.g., marketing, sales, product) to resolve customer issues and improve overall customer experience.
- Maintain a positive and professional tone in all social media interactions.
- Meet or exceed customer support performance targets (e.g., first response time, resolution rate, customer satisfaction).
- Continuously improve knowledge of company products, services, and policies.
- Participate in training and development programs to enhance customer support skills.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong knowledge of social media platforms and their features.
- Empathy and understanding of customer needs and concerns.
- Ability to maintain confidentiality and handle sensitive customer information.
- High school diploma or equivalent required.
Working Hours: 9:00 AM to 6:00 PM
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Location:
Jaranwala Road,
Faisalabad,
Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jul 26, 2024
Posting Date:
Jun 25, 2024
Myhomestyle
E-Commerce / E- Business · 51-100 employees - Faisalabad
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