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As a Customer Complaint and Feedback Specialist, you will be the primary contact for customer concerns about our services. Your role is to manage and collect feedbacks and complaints, and ensure continuous service improvement by collaborating with internal teams and following up with customers to maintain high satisfaction levels.
Key Responsibilities:
- Complaint Management: Receive, investigate, and resolve customer complaints related to our services, maintaining detailed records.
- Follow-Up: Ensure customer complaints are fully resolved and conduct follow-ups to ensure satisfaction.
- Customer Feedback: Collect and analyze customer feedback, track satisfaction KPIs, and report insights to management.
- Continuous Improvement: Collaborate with teams to implement service improvements based on feedback and complaints.
- Customer Interaction: Provide excellent service, educate customers to prevent future complaints, and handle escalations professionally.
Qualifications:
- 1 year experience in customer service or complaint management.
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks and resolve issues efficiently.
- Familiarity with CRM systems or customer service tools is a plus.
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