Posted Jul 25, 2024 709 views
- Ensure compliance with Bank s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
- Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication.
- Resolving customer s queries and lodging complaint, handling of on spot customer s queries, complaints logging and forwarding to respective department for resolution.
- Delivering Sound image and having proficient knowledge of bank s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.
- Monitoring of ATMs through I-Suite Application.
- Responsible for ATMs MIS Reports; Weekly / Fortnightly / Monthly and Quarterly ATM Downtime and Transaction reports to SBP, MMBL Management and MMBL Branches.
- Responsible for ATM Replenishment Report to MMBL Branches.
- Coordination with vendors and MMBL internal teams for Delivery, fixation and installation of ATMs.
- To ensure ATM Vestibule readiness before installation of ATM.
- Develop and implement initiatives to increase productivity and reduce operational costs.
- Maintain an effective Standard Operating Procedures (SOPs) for ATM Operations to deliver performance compliance with internal and external regulations and policies.
- Regular review to ensure applicability, effectiveness, and efficiency. Ensure compliance with all business and regulatory standards.
- Responsible for timely reporting to SBP and external stakeholders for ATM related reports.
- Masters/Bachelors Degree with banking experience and good banking knowledge.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
What is your Competitive Advantage?
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
