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- Ensure compliance with Bank s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently. Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication. Resolving customer s queries and lodging complaint, handling of on spot customer s queries, complaints logging and forwarding to respective department for resolution. Delivering Sound image and having proficient knowledge of bank s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.oordination with MMBL Branches & HO department for smooth handling of Operational activities. Ensure proper documentation and uphold records on daily basis for audit purpose. Having good knowledge of all bank's operational Manual & Products Maintain high motivational level and moral to perform tasks well in time Providing back end support and services to branches and providing effective solutions to their problems. Perform UAT related to Account opening or relative to Account Maintenance. Any Other Task Assigned By line manager.
- Meeting targets, Ensuring and maintenance of standard call time to meet the assigned targets with proficiency. Customer satisfaction, Handling customers with highest degree of courtesy and professionalism, tactfully handling of disgruntled customer. Compliance with statutory requirements and Ensure the secrecy of the customer and bank data. Having good knowledge of all bank s Operational Manual & Products. Any other Task Assign by Line Manager
- Masters/Bachelors Degree with Minimum 3 years of Banking experience and good banking knowledge. Proficient and sound communication and presentation skills required.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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