Posted 4 days ago 402 views
Department: Business Banking
Reports To: Regional Business Manager Collection & Default
Job Grade: OG-I/ OG-II
Total Positions: 100
Job Location: Multiple (detailed below)
What is Field Collection & Default Officer-MMBL?
Field Collection & Default Officer at MMBL will achieve the assigned recovery targets for Non-Performing Loans (NPLs) and written-off portfolios. He will involves actively pursuing recovery from pre-charged off, charged off, written-off, and skip accounts, with a focused approach in alignment with the regulatory framework set forth by the SBP’s Fair Debt Collection Guidelines, as well as MMBL internal policies and procedures. The individual will ensure exemplary service delivery in all customer interactions, adhering to the principles of the Fair Treatment of Customers. He will be responsible to make sure the recovery process to be conducted with professionalism, ensuring full compliance with both regulatory and organizational standards.
What Field Collection & Default Officer-MMBL Does?
- Guarantee timely field visits to delinquent customers, ensuring an efficient and structured visit schedule is followed to ensure all collection & recovery targets are met through effective negotiations
- Ensure collections in strict compliance with SBP’s Fair Debt Collection Guidelines, providing daily updates on visited accounts to the designated line manager.
- Work towards reducing Non-Performing Loan (NPL) provisions, take responsibility for the collection of delinquent accounts classified as NPLs and Loss (charged-off) & adhere to Promised To Pay (PTPs).
- Address and resolve customer queries or complaints raised during visits or calls, promptly escalating any unresolved issues to the line manager.
- Ensure follow-up as per defined frequency, timely delivery of recovery letters and notices to all defaulting customers, adhering to established timelines.
- Perform regular portfolio performance reviews and proactively manage collections through desk reviews, ensuring that key portfolio and collection metrics remain within the assigned benchmarks.
Maintain a strong understanding of consumer protection laws, debt recovery regulations, and the bank's internal procedures to ensure all actions are ethical and lawful.
- Ensure compliance and reduce legal and reputational risks associated with collections.
- Handle escalated customer issues, disputes, or complaints, ensuring resolution while adhering to the bank’s policies.
- Bank may assign any other related task from time to time
What are we looking for and what does it require to be Field Collection & Default Officer-MMBL?
Hold Bachelor Degree from a reputable Institution
Having experience of more than 1 years in the area of collection & recovery
We will be hiring Field Collection & Default Officers in Alipur, Gojra, Hala Haripur, Faisalabad, Shahkot, Peshawar, Bhakkar, Chowk Azam, Darya Khan, Abbotabad, Karor Lal Essan, Layyah, Mankera, Basirpur, Mian Channu, Minchinabad, Sahiwal, Samundri, Toba Tek Singh, Bhalwal, Chiniot, Chota Sahiwal, Jhang, Khushab, Sargodha, Shorkot, Mandi Bahauddin, Pasrur, Sialkot, Islamabad, ,Arifwala, Burewala, Chishtian.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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