Customer Service Specialist

Mobilink Bank

Posted 3 days ago 869 views Report Job

PKR. 50,000 - 60,000/Month

Department: Administration

Reports To: Manager Admin

Job Grade: Contractual Total Positions: 01

Customer Service Specialist at MMBL (Mobilink Microfinance Bank Limited) is primarily a frontline role focused on providing high-quality support and assistance to valued customers. This is a highly multitasking role in a fast-paced environment, ensuring an exceptional experience for both internal and external stakeholders. What Customer Service Specialist – MMBL Does?

As a Customer Service Specialist at MMBL, you will be the first point of contact, ensuring a warm and professional welcome for all visitors.
You’ll manage the front desk, answer incoming calls, and respond to emails in a timely manner. Your role includes overseeing appointments, meetings (internal/external), and visitor check-ins, as well as coordinating with security staff for access management.
You will also handle visitor records, greet guests, and ensure the front desk area maintains the company’s brand image.
Additionally, you will manage Café attendance, receive and verify invoices, and track supply orders for branches, ensuring email acknowledgment of quantities ordered.
Your responsibilities also include reserving boardrooms and meeting spaces and addressing any related queries.
With strong organizational skills and a proactive approach, you’ll ensure a smooth, customer-focused operation in a fast-paced environment.
What are we looking for and what does it require to be a Customer Service Specialist - MMBL?
Hold a bachelor’s degree from a reputable Institution.
Have a minimum of 03 years experience as a Customer Service Specialist

1. About MMBL:

Mobilink Microfinance Bank Ltd. (MMBL) is a leading financial institution providing comprehensive banking services to over 42 million registered users, including more than 16 million monthly active customers across Pakistan. Leveraging a hybrid model that integrates traditional microfinance with cutting-edge mobile and digital banking technologies, MMBL operates with a robust network of over 100 branches and 200,000 branchless banking agents.

The bank offers a wide array of financial services through a USSD (GSM) based digital platform, including savings accounts, microenterprise (MSME) loans, small housing loans, remittances, utility bill and loan installment collections, mobile wallets, insurance, G2P, B2B, and B2P payments. These services position MMBL as a key player in advancing financial inclusion across the country.

At MMBL, fostering a positive, equal, and productive workplace is a priority, underpinned by core values that emphasize innovation, entrepreneurship, teamwork, collaboration, and a steadfast commitment to a customer-centric approach in every aspect of our business.

2. Why Join MMBL ?

This position offers a unique opportunity for a self-driven, professional and passionate individual to create a meaningful impact and drive transformative change. As part of our team, you will contribute to empowering millions with the tools and resources needed to thrive in the digital age. We are seeking a talented individual eager to make a difference and play a pivotal role in our mission of innovation and progress.

Skills

Customer Care Representation Administrative Management Communication Skills

Job Details

Job Channel:

Women Jobs

Industry:

Banking/Financial Services

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Contract

Department:

Job Location:

Islamabad, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Jan 31, 2025

Posting Date:

Dec 30, 2024

Mobilink Bank

Banking/Financial Services · 1001-1500 employees - Islamabad

Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.