Quality Assurance Executive

MARS BPO

Multiple Cities, Pakistan

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Posted Dec 06, 2024 379 views Report Job

PKR. 40,000 - 60,000/Month

Key Responsibilities:

Quality Audits: Monitor and evaluate customer interactions to ensure adherence to quality standards, client requirements, and best practices.
Feedback & Coaching: Provide constructive feedback to agents on performance and areas for improvement.
Reporting: Prepare daily/weekly/monthly quality reports and share findings with the QA Manager and operations team.
Process Improvement: Identify opportunities for process optimization and recommend improvements to enhance service quality and efficiency.
Training Support: Assist in training and calibration sessions to ensure consistency in evaluations and quality standards.
Compliance: Ensure adherence to company policies, client SLAs, and industry regulations.
Trend Analysis: Analyze performance trends to identify recurring issues and collaborate with teams to resolve them.

Required Skills & Qualifications:

Experience: 1 years in a QA or customer service role (BPO experience is a plus).
Skills: Strong attention to detail, excellent communication, and analytical skills.
Knowledge: Familiarity with customer service metrics

Skills

Data Quality Control Quality Control Communication Skills

Job Details

Industry:

Call Center

Functional Area:

Quality Assurance (QA)

Total Positions:

6 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Pakistan

Gender:

No Preference

Education:

Intermediate/A-Level only

Career Level:

Entry Level

Experience:

Less than 1 Year - 1 Year

Apply Before:

Jan 01, 2025

Posting Date:

Dec 06, 2024

MARS BPO

Call Center · 51-100 employees - Islamabad, Rawalpindi

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p