QA Specialist

We are seeking an experienced and detail-oriented Female QA Specialist to join our team. The ideal candidate will have a minimum of 5 years of experience in Quality Assurance within a BPO setting. This role requires a strong background in ensuring quality standards, identifying process improvements, and maintaining the highest levels of service delivery

Key Responsibilities:

Develop, implement, and maintain quality assurance protocols and procedures in the BPO environment.
Monitor and evaluate the quality of service provided by the operations team.
Conduct regular audits, analyze results, and provide actionable insights to improve performance.
Collaborate with various departments to ensure adherence to company standards and client expectations.
Train and mentor team members on quality standards and best practices.
Report on quality metrics, identifying trends and areas for improvement.
Participate in the development and implementation of continuous improvement initiatives.
Ensure compliance with all relevant industry standards and regulations.

Requirements:

Experience: Minimum of 5 years in Quality Assurance, specifically in a BPO environment.
Education: Bachelor’s degree in a related field.
Skills:
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Proficiency in QA software and tools used in BPO settings.
- Strong communication skills for reporting and training purposes.
Important Note: Our office is located near Saddar, Karachi, so we prefer candidates from nearby areas for easier commuting.
Drop-off Service: A drop-off service is available for female employees living within a 10 KM radius of our Saddar office.

Why Join Mars BPO?

Growth Opportunities: Be part of a growing team with opportunities for career advancement.
Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a difference.
Comprehensive Benefits: Enjoy a competitive salary, health benefits, and other perks.

Skills

Call Quality Management Quality Assurance Telemarketing Skills

Job Details

Job Channel:

Women Jobs

Industry:

Call Center

Functional Area:

Quality Assurance (QA)

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Civil Lines, Karachi, Pakistan

Gender:

Female

Age:

18 - 35 Years

Minimum Education:

Matriculation/O-Level

Career Level:

Experienced Professional

Minimum Experience:

5 Years

Apply Before:

Sep 24, 2024

Posting Date:

Aug 24, 2024

MARS BPO

Call Center · 51-100 employees - Karachi

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p