Chinese Translator

MAKJ Digital Pvt Limited

Rawalpindi , Pakistan

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Posted 2 hours ago 12 views Report Job

PKR. 125,000 - 200,000/Month

Job Responsibilities:

Real-Time Translation: Provide live translation support during customer interactions via phone or chat, ensuring clear communication between Chinese-speaking clients and staff.

Documentation Translation: Translate customer service scripts, FAQs, and other relevant materials from Chinese to English and vice versa.

Cultural Adaptation: Adapt communication styles and messaging to fit cultural nuances and improve customer engagement.

Quality Assurance: Review recorded calls and written communications for accuracy and consistency in translations, providing feedback for improvement.

Training Support: Assist in training new staff on cultural sensitivities and effective communication strategies with Chinese-speaking clients.

Client Interaction: Handle inquiries from Chinese-speaking clients, providing assistance and resolving issues as needed.

Collaboration: Work with the operations team to enhance service delivery and customer satisfaction.

Qualifications:

Education: Bachelor’s degree in Translation, Linguistics, or a related field preferred.

Experience: Previous experience in a call center environment or customer service role is a plus.

Language Proficiency: Fluent in Chinese (Mandarin or Cantonese) and English, with excellent verbal and written skills in both languages.

Communication Skills: Strong interpersonal and communication skills to effectively assist clients and colleagues.

Cultural Awareness: Understanding of Chinese culture and customer service expectations.

Technical Skills: Familiarity with call center software and tools is an advantage.