This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Jul 31, 2023 274 views
PKR. 50,000 - 100,000/Month
Job Responsibilities:
- Listening to assigned calls as per the target to make sure that agent followed all the required protocols and did not miss out on any product information.
- Making and sharing daily productivity reports.
- Make sure that agent maintained the call flow as per the quality criteria.
- Call Scoring according to call evaluation.
- Make sure that agent did not provide/offer any false information to the customer.
- Make sure that agent was not involved in any fraudulent activity.
- Report any misconduct (if observed) on the floor.
- Reporting to work on time and follow company policies.
- Completing the assigned task along with the documentation of every and any activity.
- Comply on Company Security Policy.
- Share the QA Feedbacks, Live call monitoring feedback and QA stats report to the Manager on a daily, weekly and monthly basis.
- Maintain/update the CRM on daily basis.
- Perform any and all other duties as assigned.
- Achieve all daily and monthly KPIs.
Job Requirements:
- The ideal candidate should be able to understand English
- Must have amazing listening skills and should have extreme attention to detail
- At least 1 year of previous call center or QA evaluations & monitoring tools experience, preferably in the call center industry.
- Experience in performance improvement feedback and recommendations to employees.
- A bachelor's or associate degree is a plus.
Perks
- Medical
- EOBI
- Quarterly bonuses
- Company maintained car (if you meet the requirement)
- Umrah (if you get selected)
- Convince allowanc
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Sep 01, 2023
Posting Date:
Jul 31, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.
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