Posted Sep 03, 2024 345 views
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Support. In this role, you will interact with customers through various digital channels especially emails to provide timely and accurate assistance, resolve inquiries, and ensure a seamless customer experience. You will be responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry.
Responsibilities:
- Chat Support: Engage with customers via emails in a professional and courteous manner.
- Customer Assistance: Address customer queries, concerns, and complaints promptly and efficiently.
- Problem Resolution: Troubleshoot customer issues and provide effective solutions while adhering to company policies and procedures.
- Product Knowledge: Develop a deep understanding of our products/services to offer comprehensive support and guidance to customers.
- Documentation: Maintain accurate records of customer interactions and transactions for reference purposes and quality assurance.
Requirements:
- Experience in customer service, preferably in email communications.
- Excellent written communication skills with a keen eye for detail.
- Strong problem-solving abilities and a customer-centric approach.
- Adaptability to address customer complaints and prompt respond
Skills
Job Details
Logistics Master
Logistics Master
What is your Competitive Advantage?
Similar Job Titles
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
